Shipping & Returns
Last updated: 12 November 2025
Shipping
Processing time
We dispatch orders within 24 hours of receiving them. Orders placed on weekends or public holidays ship the next business day.
Delivery time
Average delivery is around 7 days. Timing varies by region and local carriers.
Shipping rates
Rates and available services appear at checkout.
Tracking
We email a tracking link as soon as your order ships.
Address accuracy
Please check your shipping address at checkout. We are not responsible for delays or loss due to incorrect addresses.
Customs and taxes
International orders may attract customs duties or taxes. These are paid by the recipient.
Lost or damaged items
If your parcel is delayed, missing, or arrives damaged, contact us with your order number and photos.
Returns
Return window
Returns are accepted within 30 days of purchase. Return shipping is paid by the sender.
Item condition
Items must be unused, in original condition, and include all packaging.
How to return
- Email us with your order number and reason for return.
- Pack the item securely. We recommend tracked postage.
- Send to:
Refunds
After we receive and inspect your return, refunds are issued to the original payment method. Processing times depend on your bank or card issuer.Exchanges
For a fast exchange, place a new order and return the original item for a refund.
Faulty or incorrect items
If you receive a faulty or incorrect item, email us and include photos. We will resolve this quickly.
Contact
Questions about shipping or returns
info@evileyejewellers.com