FAQ

Last updated: 12 November 2025

Orders and shipping

  • We dispatch orders within 24 hours.

  • Average delivery is about 7 days. Timing varies by region and carrier.

  • Shipping rates and options show at checkout.

  • You get a tracking link by email when your order ships.

  • Need to change the address? Email us as soon as possible before dispatch.

Taxes and duties

  • International orders may attract local taxes or duties. The recipient pays these.

Returns and refunds

  • Returns accepted within 30 days of purchase. Return shipping is paid by the sender.

  • Items must be unused and in original packaging.

  • Send returns to:

  • After we receive and check the item, we refund to the original payment method.

Exchanges

  • For a fast exchange, place a new order, then return the original for a refund.

Faulty or incorrect items

  • Email us with your order number and photos. We will sort it out fast.

Product care

  • Wipe with a soft dry cloth after wear.

  • Keep away from moisture, perfumes, and chemicals.

  • Store pieces separately to avoid scratches.

Materials and allergies

  • Many styles use zinc alloy, enamel, glass beads, or sterling silver.

  • If you have metal sensitivities, check the product details or contact us.

Sizing

  • Check product size notes on each page.

  • For bracelets and anklets, measure your wrist or ankle and add comfort room.

  • For rings, use a ring sizer or a ring that fits as a guide.

Currency and payments

  • You can view prices in multiple currencies with our free currency switcher.

  • Checkout charges in our base currency as shown at payment.

  • We accept the payment methods shown at checkout.

Changes and cancellations

  • Contact us before dispatch for any change or cancellation. We ship within 24 hours.

Policies

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